I might have missed something,
can you list what you are using ?

Win XP? home or Pro?
what browser for internet MS IE, Firefox, netscape ect?
Verizon ?? DSL ? wire or wireless? do they have there own browser??

I use verizon DSL with a wireless set up but I don't remember a browser- unless it asked and I said no.
or are you at the verizon /yahoo webpage or the verizon/msn webpage?
any ad ware/virus/or spyware running at this time? what kind?

sorry about the 20 ??
but it helps me get it clear in my brain.