Rae is quiet right! OR rooms especially at hospitals that do implants are indeed busy. Even as a nurse I have fallen victim to many SNAFUs on my SCS journey: My 1st very nice well meaning pain doc made promises that could not be kept, however, when she discovered she could not keep these promises, she resorted to not returning phone calls, then when I persisted, the office manager called and basically threated me if I did not quit calling and harrassing the doctor. I pointed out that I was the patient, she has made promises I was not seeking meds and I was a RN. Later found out the "problem" was that the office had submited my info to my previous insurance company that was in their system from several years before, not my current ins, they did have the correct info on file was a "clerical error" However, I was the one who discovered the error by my own multiple phone calls to my ins co who the clinic INSISTED had the info and were holding up the works, was less then 2 weeks to approval once I called the above office manager and pointed to their error. There was never a we are sorry we messed up, just a here is a different doctor who will work better with you. Best thing they ever did 4 me!