One other time they didn't get all of the computer cleaned for you and it came back - if I recall correctly...

there's a lot of steps & details from what I've been reading to remove this thing..I don't know if I would have the patience to do it, but I have system backups.
I'd just reformat and install fresh then put my documents back from the clean back up file.

I think call Verizon again and tell them it came back for some reason...and could they try to remove it again...

You still have the Verizon AV right - it just isn't stopping this thing??
might ask them why..

but don't do any searches to look for how to remove guides because I did and many of them are showing as bad websites on my WOT. I got blocked screens a couple of times.. and I'm on my old laptop that uses a Linux OS so less chance of infection because it is not windows...

here's a safe site with some info about removals
http://www.bleepingcomputer.com/virus-removal/
http://www.bleepingcomputer.com/foru...h&fromsearch=1
http://forums.malwarebytes.org/index...howtopic=77282