I think that what you're referring to is probably what this was, glenntaj. So I wasn't accurate in calling it an "exam"...but in my experience, that was the closest thing that I could relate it to. She kept pressing on different areas and asking if it was painful, so that seemed like an exam to me. You have educated me, and thanks.

But I didn't come in there with those complaints, so I still maintain that they were looking for ways to pad the bill.

Anyway, I guess a lot of us learned something through this and that's a good thing. Kind of an expensive lesson for me, but I've had to learn much costlier ones in my life, and not always in terms of money.