First of all Melody, I gotta say that Alan having his health issues: not so lucky. But having you to take care of him and stand up for him: couldn't be luckier!

As for how to deal with the orthotics people, I'm not sure if nice is the way to go. I think maybe putting the fear of God into them is. After all, they caused at a minimum, pain and suffering. Could have been...well, let's not even say it. Since you asked, my opinion is that they should consider themselves as having gotten off easy if all they have to do is make it right and in duplicate--as in several free pairs a year, not just what Medicare pays for.

Are you the type who can raise hell on the phone? How about a letter? Do you have a lawyer?