Yes, they DO keep records of your calls. When you call them, and you hear the typing in the background, they are pulling your claim, researching, and entering a short note about your call. The "researching" I was referring to is looking at the call notes and history. This prevents them from lying (as their supervisors regularly review these notes) and also prevents them from giving you conflicting information without actually researching it. However, it can ALSO upset them when they see that you have called weekly, and lets just say they will be less than 100% cooperative with you or your attorney when it comes to that.