Steelr10, I have asked a couple of other people with DBS if they can look at this to see whether they are able to offer a perspective that I cannot do, having never had DBS. They are great people, and am hoping that they will post here for you...... you are doing the right thing documenting stuff, and again I wish you all the best with getting this sorted out. I'll keep an eye open for your posts.

Lindy