It may just be easier for your new doctor to request your medical records. Also I am sure she can refer you to a new neuro doc. Don't let all of these goofs stress you out anymore, that is one reason you found a new doctor!! She sounds like she is willing to go the distance, so let her get what is needed, they can't refuse her. (you may have to sign a release for each place you have records, but so worth it.)

good luck!