I remember when my TV had that awful pixalating and my cable company was acting the same way. And I was acting the same way. I have said 1 curse word in my life and my co-workers knew I was in a medical emergency because of it. And I was! Anyway, I just kept on telling them that their service was unacceptable, I wanted no apologies, only service. When they finally got it fixed I called back to tell them how much I appreciated that they finally got the problem fixed and then asked what they were going to offer me to stay with them. Biggest problem was that we have digital cable upstairs where we were having the problem and regular cable downstairs and it was fine. So we knew that their signal was good.