Eventually I will write about my experience. I find it absurd that not only will they not give us our records, they will not give us a copy of the 'signed' policy saying we knew about the 30 day return policy (which we were never told about). They were months late in filing insurance claims and the independent biller was disgusted with them. And now they hang up on me saying they are not allowed to talk to me. Very unprofessional.