Originally Posted by Janke

I think your DDS analyst's main goal is to get your claim off of her pending list, making a decision that is justifiable by the evidence. She has no personal stake in whether the decision is an approval or denial. Still gets paid the same amount of money for her job. DDS has a timeliness goal so stalling is really counterproductive and contrary to the way they do business. However, your case is only one of many that she has to work on.