Rich, had I not been able to handle the VA doctor, my next step was the Advocates' office. I still contacted them the next day when I had cooled off. I wasn't about to do it while that hot under the collar. They were very supportive and thanked me for the call as they had received other complaints on that doctor and they were monitoring him. They requested a follow up letter from me to go into his file. He was reassigned to another doctor that they said I would be pleased with. He saw Dad annually for the next 18 years and they actually became chums. Have a good day.