Originally Posted by Jo*mar

I saw that part.

that's why I posted that microsoft link -
[This tutorial is designed to help you identify and fix common printer problems in Windows, including print errors, print spooler errors, and other issues that could prevent you from printing. This tutorial doesn't cover printing problems related to specific programs. Printing problems can be caused by cables that aren't connected properly, corrupt drivers, incompatible drivers, printer settings, missing updates, and problems with your printer. ]

[Step 2: Use a troubleshooter - on this page-
http://windows.microsoft.com/en-us/w...ems-in-windows ]


I would probably try things from scratch one more time.

Turn off pc, unplug the printer from the pc, boot it up again, then shut it down, then plug the printer cable back in, then reboot and see what happens then.

if the "New Hardware" doesn't show up maybe the old file is still on the system but corrupted??

if that is the case go to add/remove programs and see if any printer stuff is there - if so remove it - then you'll have a clean slate to do the reinstall.