I hope some of our members in the UK will lend you some support and guidance in dealing with the beaurocracy. Asking for that support and guidance is certainly worth startig another thread. Now that you edited your User profile so that the "Location" box has "U.K.", that will alert other Brits to pay special attention to your posts.
You are the reason we are active here, and your participation helps others. I'm sure others in the UK have your dilemma and would benefit from solutions suggested for you...thus you are not at all an intruder.
This is off topic, but it's miraculous to me how the internet allows people from all around to world to touch each other directly and personally. Here I am in San Diego, 10,000 kilometers away from you, having an intense conversation.
So, how's the weather your way?
Good luck.