Hi Momz I sent you a PM,
The procedural thing is more often then ever the insuance company WILL deny and make you fight for it. Saves them money and causes you frustration.IT IS A GAME to keep their claims down. Does not EVER mean they are right!
They are not to be trusted, noe do they ever do what is in your iunterest, you think it would be an insurance plan to help, their plan is to get rid of you...
SUCKS
But be tough! Don;t let them
Di