unfortunately the law may be different in your state but the landlord laws in virginia require that major services such as hot water/ac and heat be fixed within 24 hours or they have to pay for the hotel room. Unfortunately, it is still a 24 hour window. I am glad that my realtor knows about my MS and my heat intolerance. When my Ac has gone out (several times this year) they have been quick to get the guy here. Then again, they know if they dont I will call the first person who will come and send them a receipt along with it being deducted from my rent payment.