hopefully this time they can get things straightened out quickly for you, Mari. sorry the place is so far away.

i do fully appreciate wanting an authorized Apple store to do the work on a Mac. I would not let anyone else touch a Mac.

edited to add......

wow... i just pulled up the list of all stores in the country:
http://www.apple.com/retail/storelist/
not exactly one on every block. except maybe some areas of California...

~ waves ~