Hi,

Ten days ago, I went to the apple store in mid afternoon on a weekday. The store was crowded and I was overwhelmed.

I told a store person about the Snow Leopard upgrade and the mouse problem. The first apple genius told me that the upgrade could in no way cause the mouse problem. Then he asked me where my mouse was. I said I specifically asked over the phone about having to bring it with me and the phone person said not to bring my mouse -- the store only need to see my computer. . . . .
My computer worked fine with their mouse and key board. The genuis told me I could try this or that to figure it out on my own. . . . .
I asked for a different genius.

I spent 60 seconds with genius #2 and bought a brand new mouse and a brand new keyboard that worked perfectly for about six days. When the mouse stops working, I cannot shut down. I unplug, wait 20 seconds, and then plug in again.
I asked hubby if he would come with me the next time I have to talk to any of them. He said yes.


M