I did a few tests with this and I found out that in my email inbox when I hit the "reply" button the email was addressed to the person who sent me the email, and the email did reply to the person who sent me to email (not the automated system) and when I sent that email, it did go to the person, not the system.

So, I got an email from someone through the NT system. I hit the reply button on that email. And my reply went to the person, not to the NT system.

So, for me and my email inbox, I was able to use the "reply" button on an email that I got through the automated NT system, and that reply went to the persons email address, not the NT system's email address.

I also noticed that the top portion of the email includes information that includes the senders email address.

I sent an email to myself through the NT system so that I could copy/paste this info without revealing anyone elses email address. The following is a copy/paste of the top portion of the email -

So, when you click on the "reply" button, you can chek to see that the email is going to the person (and not to the system) by verifying that the email address in the "to" box matches the email address that is included in the email.

I hope that helps, but if not, let me know and I am more than willing to play around with it some more to see if I can find anything else out.

Liz