I actually didn't ask him about that specifically, since he mentioned the SSDI. I can probably call or ask the other person who calls me, I guess. I didn't know it was different or collectible at the same time.

Also, I live in a rather rural area so that probably helps with crowding. The agent/worker I spoke with said their business is pretty erratic. Sometimes they have no one in the building at all, and then other times it is so packed that they 'call in reinforcements'. So while its a rural area, the office covers a huge wide area, he listed several counties. So maybe it would improve the waiting period and work load if they created some more offices.