Was this a call to the national 800#?

I know it seems far fetched that it was read incorrectly, but my experience makes me think it's possible.

In the useful forums sticky, the last post is a link about CDRs that is really helpful IMO. (sorry, I can't link from my phone right now)

Most people receive the short form that is computer scanned. If you don't use the disorder you were approved for, it can get kicked to be reviewed by a person and you could get the long form, which is supposed to be treated like your initial application.