So sorry for your challenges and frustrations.
I'm not making light of your reality, but
I just can't help but wonder if those EMS's gather at the water cooler and compare notes on people's underwear. "You wouldn't believe this one lady -- hers were the ugliest color and a piece of lace had come unsewn..."
Meanwhile, I'd like to take a sharp stick and poke that lady in the eye who made you cry.

I mean, after all, it's an EMERGENCY line -- can't they do better than that?

