Hi,
I called my aunt three years ago to recommend a particular top doctor in her city for her son. She pretended to take down the information. She and her husband seemed to have been in denial until her sophomore son crashed and burned this semester.
My sis and I campaigned with my father and mother to get my father on the phone with his brother ( my uncle ). My father wanted to put it off and stay out of their business. I think my sis impressed upon him how grateful the brother / uncle will be in the future for my father's input.
They live in a large city with access to more than one major research hospital with droves of pdocs available by train ride.

Family.
M