Hi Ginny-

I just so happened to answer tech support emails for a website, where I explain to folks how to get past exactly these sorts of issues!

A couple of things- first make sure that you have the very latest Adobe Reader software, which you can download and install from the Adobe site at:

get.adobe.com/reader


Next, it sounds like your computer's security settings are preventing you from being able to download a file from the internet.The way to resolve this so you can download this file without risking or changing the rest of your computer's security settings is:

1. From your Internet Explorer browser window, go to the Internet Options menu. (There should be a little gear icon representing the Tools menu in the upper right corner of the window, and Internet Options is at the bottom of the drop down menu)

2. Click the Security tab of internet options, and then click the green checkmark for 'Trusted Sites'. There will be a button to the right which says "Sites" - click it. A box will appear for you to add a site to your list of sites that you trust to open and download such files. Type in "http://www.painfoundation.org" (without the quotes) and click 'Add'. Then close that box.

3. Click the "Privacy" tab in the Internet Options box (where you were to begin with), and click to turn off the pop up blocker. After you download this file, you can go back in and turn it back on! Click Apply to save these changes and then close the Internet Options box.

Once this is done, go back to the Pain Foundation site to download the notebook:

http://www.painfoundation.org/learn/...-notebook.html


Your Internet Explorer may still try to block the download, in which case there will be a yellow/gold bar across the top of the browser window. Clicking that bar will display a drop down menu with the option to allow this particular download. Click yes.

When you download the notebook in Adobe Reader PDF file, it may open in your browser window, and then you can click the little floppy disc icon to save it to your computer. I have it saved to mine so I can reprint pages when I need them, but the link above has links to print additional specific pages rather than the whole notebook all over again.

IF for some reason the steps above still don't allow you to download the file
through Internet Explorer, please try a different web browser. I personally prefer and recommend the Google Chrome browser, which is great for downloads and multimedia viewing, plus you can sync your bookmarks across multiple computers or devices, including Android phones and tablets.

If you need any more help with this, or any other computer issues, don't hesitate to ask- just PM me here! If necessary, I can send the file to you personally as an email attachment! GOOD LUCK!