This whole thing really STINKS!

The more this absorbs into my brain, the madder I'm getting!
Eliza, at this point I honestly believe you should actively file a complaint!
Go to the top if you can figure out how to get there and let yourself be heard.
There is NO excuse for them not providing decent follow-up care.
IMO, you are being left out in the cold....as in NEGLECTED

I'm getting po'd at your surgeon because this was a high risk surgery to begin with. Where is HE! And the Reps!
This just isn't right and I'm sorry you are left with all these questions. How disappointing this is.
Yes, I would say that if he/they don't get back with you, then go over their head and file a complaint against them, expecially the reps.

*whew* ! guess I needed to let out a rant