Thanks, I'm sure it is the fan as it only happens occasionally when the computer is hotter than usual. I looked at the link on cleaning them, I have done some of that but am too chicken to open a laptop. I think I need to run one of the virus detection programs you have mentioned in other threads, I never know if there is something wrong or if its just my cheesy dial up.

I don't think Thunderbird will work, I have to get Outlook. there's a link on their web site for contact and it opens Outlook. I tried to paste the email address and just email them but got rejected as spam. I really hate fighting about the whole thing.

Judi