I guess I will give up. My sis finally got back to me but apparently has forgotten her password. I am using the computer 'as her' through a short cut log on (don't know what it is actually called), I just click on an icon. I don't know if they will have problems when I try to get it serviced, I will try to rattle her cage a little more and see if she comes up with anything.

Yes, the Outlook opens on the link to contact clean Air. I think her old provider may have been a weird one and doubt that they are using that.

Thank you everyone for trying to help. Icehouse, can i adopt you?

Judi