you my dear are the patient one I would be on the phone to the customer service department and I would yell, scream, cry (that works!) and have them find someone or TRAIN someone in this area of stim work.
Listen, if as we hope, this will be FDA approved this year for TN there are going to be a lot of Reps that need to be trained,,,,somehow I think there had to be a way to make that understood,,
I did speak with the Rep for Friday and she seems,,,ok, I am going in open minded but I have a fall back, I can always go to Cleveland and do this,,,so she can't mess me up since she will be setting a new group not changing my current program....
I would give them one more try and then I'd raise the roof!! Good Luck,,,,my prayers are with you,