Yes it is!!! I worked in nursing for 20 yrs, and this is a big no no!! I too have learned that reporting one doc to the primary doctor in the office, does nothing. I recently had a reaction to my dmd and needed to talk to my neuro and the on call neuro told me to next time call before the office closes and that there was nothing he could do for me and hung up on me. Well, the reaction happend 6 hours after the office closed. I had fire coming out of my ears and told my neuro about it and he just shrugged his shoulders. The doctor should be reported!!