As a pharmacist, I'm sorry you were not treated respectfully. Could have been a really bad day there at the store, and let me tell you, those are frequent! Standing all day, people yelling at you, people complaining about prices, dealing with technicians, phone ringing off the hook, and God forbid you work a store with a drive-through like it's fast food....more goes on there than most people realize.

With CIIs, most stores have a double-count policy. However, when you're taking large quantities, it's hard to count accurately--I mean, some cancer patients are getting quantities of #270. Try to count those without interruptions!

So, it was never an insult to me when a patient asked for another count. Just realize that that takes more time, so be willing to sit down and wait a bit and the response to you will probably be more positive. It's all in how you position the situation. We know who the abusers are, and we also know who the truly sick people are.