I agree Kitty. I hate the stares and nasty looks folks give me, and under their breath I can hear them saying stuff like "she should get out of that cart and let someone who really cant walk use it!" One time a lady actually came out and asked what was wrong with me. I loved it because Im not embarrassed or ashamed to share my MS dx with them. Im seriously going to invest in a I have MS tshirt. As for approaching the lady, Id strike up some friendly chat first and like kicker said, go slow and maybe start out with your dx. Alot of times that can really relax a conversation.