Hi Doydie

Until you figure things out you can simply restore your computer to a time before you installed the AVG. Later you can reverse this by re-restoring your computer to a time after the install.

Here's how to disable the installed program without removing it:
- Close all programs.
- Click on the Start menu on the lower left hand corner of your screen,
- Click on all programs,
- Click on Accessories,
- Click on system tools,
- Click on system restore and follow the hints.
When the calendar appears, you must click on a date that is bolded and is before the date that you did the installation. Then once you click on finish, restart your computer. Everything should be back to how it was before the install.

Sometimes a security setting will block an install or the installed program itself is not compatible with the security system, so some functions may be blocked. McAfee Security programs (standard in Dell computers) are famous for doing this to email functions and search engines if you mess with the default settings of the security program at all.

Good luck....and remember, turning your lap top into a Frisbee terminates its warranty .

With love, Erika