Camyam, don't hesitate to call the paralegal's boss and sort this out. It could be the paralegal is over worked and dropping the ball or could be they are just incompetent.

Call and explain the situation and let the boss know you want better service (think about exactly what you want, example better communication... concrete things) The boss probably can't get you your money sooner (unless its truly their screw up and not just due process) but they can be responsible for not losing things and keeping you up to date.

Starr