That's HUGE !

Obviously, doing extra paperwork is extra work for docs. Unfortunately, that gives them some incentive to not be as thorough as we need them to be. I'd like to offer to do that lecture for them in medical school.....there are MANY ways to help a patient. Making the right diagnosis and ordering the right treatment(s) is just part of the job. Addressing psychosocial needs like finding a way to pay for meds and accessing insurance benefits (be it STD, LTD, WC, SSI, SSDI or insurance approval for a treatment) is also a part of a doctor's job.

Sounds like you've got a keeper there !