Keep on trooping on!
Do Not Give UP!
PUSH the company to respond to your needs and let them know the rep situation. They are in a sales and service of durable medical equipment industry and NEED to have patient satisfaction reported so others will be just as willing to have their equipment implanted!
Those records regarding the Trial stim settings should be accessible and usable to guide a rep to repeat the stim phenomenon for you, so PUSH!
Hoping and praying for you,