I only have 2 sets of question I have yet to get any answers to:

Why does this sort of problem take over a week to fix? Doesn't anyone care to get the thing that thousands rely on fixed asap instead "When we get around to it"?

What can be done in the future to ensure it doesn't happen again, given BT's history of technical "glitches" that seem to take it down for months at a time, or seriously impair its service?

Thanks,
John