Hi Su Seb

I am a secretary in a hospital outpatient clinic so the jobs are related to this sort of work.

Level 1 - Photocopying, filing, faxing and sorting mail

Level 2 - Typing short (mostly standard) letters, ordering supplies, preparing work orders, pulling charts for the clinics, checking telephone messages

Level 3 - Typing longer letters, booking rooms and equipment, reviewing referrals for urgency and ensure adequate information is provided, booking new assessment appointments.

Level 4 - Interacting with patients (registrations, booking return appointments, arranging admissions for inpatient hospital care)

Level 5 - Attending meetings, data base and scheduling maintenance, compiling clinic statistics, typing dictations, answering telephones (since each situation is different and can require multiple steps and decisions).

Basically, each increase in level is a step up in number of steps to complete the task and potentially has more interruptions involved.

Hope this helps.

Virginia