I worked for SSA for twenty years in three different Field Offices (FO), two separate SSA Regions. In each Regional Office (RO) there is a Congressional Liaison that deals with Congressional inquiries. The Congressional staffer will contact the Congressional Liaison at the RO. The Congressional Liaison will then contact the manager at the local Field Office (FO) to inquire as to status of the case in question. That manager will discuss and determine the relevant issues involved with the Claims Representative or Technical Expert handling the claim. In almost all cases I can recall, the local FO manager was quite motivated to get issues resolved where there was Congressional inquiries. Cases that were "stuck" for months would often receive higher priority, or would be reassigned to more skilled employees within the office. For those reasons, the claim or issue would quickly be processed or resolved due to the additional scrutiny.