[MelodyL]

I'm starting a new thread because if I put this on the dsl thread I'll bang myself in the head.

I went to google, and typed in How to restore your computer back to it's factory fresh state"

I got MANY links. But after reading many of them, all they say is use the restore cds that came with the computer (I don't have any), or they say "use the windows xp cd). I don't have any.

I don't know if there is a copy saved on my computer (of the operating system)

When I bought this from HP it was all bundled (if this info helps).

Also, and this is important, when I brought the computer in for a new motherboard (last summer), when I got it home, well what happened when I start up the computer, well it's confusing as heck.

When I start the computer, it does not come up HP, it comes up COMPAQ.

I had immediately gone back to the computer guy and he said something but if you think I understood what he said, forget it. I did not.

So I have WINDOWS XP, I have a HP Media Center PC that says COMPAQ when you start it up. I want to press some button so it will restore itself back to when I first got it.

Is this possible?

thanks much

Melody

[Jomar]

Nooo - that wipes out all your files & documents!!

Compaq & HP are like partners all the same more or less.

Go to the HP website and look up your computer in the support section for details of how to restore it. That is the best way.

[[CAUTION: Performing a Destructive Recovery will format the hard drive. This will delete all the information on the hard drive and reinstall Windows XP and the original software that came with the computer.Performing a System Recovery replaces system files and original software with the files that originally came with the computer. This process might move or remove certain files, like those stored in My Documents. Before performing a System Recovery backup important files and the files stored in the My Documents folder.In either case, be prepared to reinstall software that was not originally included with the computer. You will also need to reconfigure an Internet Connection and obtain all critical Windows Updates, Virus definition updates, and anti-spyware updates.

HP computers that ship with Microsoft Windows XP do not come with recovery CDs. Instead, they use a hidden space (partition) on the hard drive to store the recovery information. The use of a separate partition provides a convenient process that eliminates the use of recovery discs that may be lost or scratched. A system recovery from the hard drive may not be possible in some circumstances. Your computer may contain Recovery Disc Creation software. Recovery discs for Windows XP are available from HP for a minimal cost. See Obtaining Recovery Discs for ordering information. ]]
http://h10025.www1.hp.com/ewfrf/wc/d...ct=434459#N417


how to order recovery disks -
http://h10025.www1.hp.com/ewfrf/wc/d...uct=434459#N75
??
When the computer guy worked on your hard drive did he leave or remove the original restore files on the partition that HP had when they sold it.

[MelodyL]

Originally Posted by Jo*mar

Nooo - that wipes out all your files & documents!!

Compaq & HP are like partners all the same more or less.

Go to the HP website and look up your computer in the support section for details of how to restore it. That is the best way.

[[CAUTION: Performing a Destructive Recovery will format the hard drive. This will delete all the information on the hard drive and reinstall Windows XP and the original software that came with the computer.Performing a System Recovery replaces system files and original software with the files that originally came with the computer. This process might move or remove certain files, like those stored in My Documents. Before performing a System Recovery backup important files and the files stored in the My Documents folder.In either case, be prepared to reinstall software that was not originally included with the computer. You will also need to reconfigure an Internet Connection and obtain all critical Windows Updates, Virus definition updates, and anti-spyware updates.

HP computers that ship with Microsoft Windows XP do not come with recovery CDs. Instead, they use a hidden space (partition) on the hard drive to store the recovery information. The use of a separate partition provides a convenient process that eliminates the use of recovery discs that may be lost or scratched. A system recovery from the hard drive may not be possible in some circumstances. Your computer may contain Recovery Disc Creation software. Recovery discs for Windows XP are available from HP for a minimal cost. See Obtaining Recovery Discs for ordering information. ]]
http://h10025.www1.hp.com/ewfrf/wc/d...ct=434459#N417


how to order recovery disks -
http://h10025.www1.hp.com/ewfrf/wc/d...uct=434459#N75
??
When the computer guy worked on your hard drive did he leave or remove the original restore files on the partition that HP had when they sold it.

Oh my god, people know how to do these things??? I'm going to lose my mind.

I'm not doing this. My brain can't take this.

lol

Melody

[MelodyL]

Jo, my friend just lent me her Compaq notebook. I made a new thread because I didn't know where the ethernet port is. I have found it.

I am going to hook it up and turn it on.

Will update. Unless my brain explodes

Melody

[Jomar]

I know what you mean - mine is driving me nuts lately.

I don't really like the Windows files and settings transfer thing.

[MelodyL]

Originally Posted by Jo*mar

I know what you mean - mine is driving me nuts lately.

I don't really like the Windows files and settings transfer thing.

If I EVER buy another computer (or a laptop), I think I'll get a MAC. I know nothing about those either.

lol

Melody

Oh, I have to make you laugh. I was all about to go and learn how to re-format the hard drive when I said "go on youtube, I bet someone made a video".

Sure enough, I go to youtube, I type in "how to re-format the hard drive", and a video pops up.

The guy starts to speak and I burst out laughing.

He was about 10 years old.

I feel like 100

lol
Melody

[Jomar]

formatting is the easy part - it's getting all the stuff you want to save that is more of a hassle.

[Rickey]

Originally Posted by MelodyL

I'm starting a new thread because if I put this on the dsl thread I'll bang myself in the head.

I went to google, and typed in How to restore your computer back to it's factory fresh state"

I got MANY links. But after reading many of them, all they say is use the restore cds that came with the computer (I don't have any), or they say "use the windows xp cd). I don't have any.

I don't know if there is a copy saved on my computer (of the operating system)

When I bought this from HP it was all bundled (if this info helps).

Also, and this is important, when I brought the computer in for a new motherboard (last summer), when I got it home, well what happened when I start up the computer, well it's confusing as heck.

When I start the computer, it does not come up HP, it comes up COMPAQ.

I had immediately gone back to the computer guy and he said something but if you think I understood what he said, forget it. I did not.

So I have WINDOWS XP, I have a HP Media Center PC that says COMPAQ when you start it up. I want to press some button so it will restore itself back to when I first got it.

Is this possible?

thanks much

Melody

Hi Melody,
From what I understand, when you took that computer and had a new motherboard put in, they probably replaced it with a used motherboard from a compaq computer. If they charged you for a new motherboard, you probably got stuck and didn't know it. If they had ordered a new board, they would have gotten an OEM board made for your system or a name brand board like Asus, Gigabyte or MSI that was compatible with your processor and memory. OEM stands for origional equipment manufacture. A lot of computer repair shops are nutorious for this. They take a compatible motherboard that works from an old system that someone probably gave them and put it in your system and charged you for a new motherboard.

Good Luck, rlj1959

[MelodyL]

Originally Posted by rlj1959

Hi Melody,
From what I understand, when you took that computer and had a new motherboard put in, they probably replaced it with a used motherboard from a compaq computer. If they charged you for a new motherboard, you probably got stuck and didn't know it. If they had ordered a new board, they would have gotten an OEM board made for your system or a name brand board like Asus, Gigabyte or MSI that was compatible with your processor and memory. OEM stands for origional equipment manufacture. A lot of computer repair shops are nutorious for this. They take a compatible motherboard that works from an old system that someone probably gave them and put it in your system and charged you for a new motherboard.

Good Luck, rlj1959

and when I noticed this and I brought it to his attention, he gave me an explanation but darn if I can remember. It took me a month to get this back because he told me he ordered it from China.

He did back up everything and put it back on my computer, telling me he partitioned the hard drive (I have no clue).

I absolutely agree with you that he did this.

It's like when you bring your car into a mechanic (and you don't know squat about engines), and you have to trust the mechanic to tell you the truth.

Yeah right? It's like trusting a plumber to come in your house and give you an honest estimate.

Oh well.

thanks much
Melody

[Rickey]

Originally Posted by MelodyL

and when I noticed this and I brought it to his attention, he gave me an explanation but darn if I can remember. It took me a month to get this back because he told me he ordered it from China.

He did back up everything and put it back on my computer, telling me he partitioned the hard drive (I have no clue).

I absolutely agree with you that he did this.

It's like when you bring your car into a mechanic (and you don't know squat about engines), and you have to trust the mechanic to tell you the truth.

Yeah right? It's like trusting a plumber to come in your house and give you an honest estimate.

Oh well.


thanks much
Melody

Yep You Got Ripped,
Computer repair shops here in ther US don't order replacement parts from China. There are several wholesale distributors right here in the US not to mention retail stores that have most anything they need or could possibly order from China. And there again, the shipping and import fees would cost more than the motherboard itself if shipped from China. HP and Compaq are the same company. They just sell under different brand names. They flooded the market for years with these Compaq Internet PCs and thats about all they had the power to do, browse the web and do email. People try to run more high performance programs like photo editing or MS Office or better yet, video games. So they end taking their computer to a shop wanting to increase it's power and this is not possible as these computers are not designed to be upgraded more than adding a little memory. The computer shop talks them into letting them build them a high performance computer to run these programs and games. 9 times out of 10, that person just gives that old Compaq to the repair shop to avoid all the inviromental laws involved in just throwing it away.

Sorry this happened to you, rlj1959