AAARRRRGGGHH!!!

Verizon sent me a new modem. All was well for a few days, and then the DSL light started blinking. That was a new one for me.

I always had a steady green light.

Anyway, this has been going on (problems with connecting) for a while now.

I even replaced all the phone connections. And five minutes ago, I lost the connection yet again, so it's not my phone lines (can't remember what you call the thing that goes from the phone to the wall jack, my mind is so bad right now. lol

The guy is coming out tomorrow afternoon.

So either I will have this fixed or I will bang my head against the wall.

lol

If you don't hear from me for a while, you'll know why.

Melody

Maybe something wrong outside the house?

Last year we suddenly lost our TV cable. We called Comcast and went thru the whole activation thing...still dead as a doornail.

They sent a guy out, very quickly (we were soon to find the reason), and once he determined it was not the set or inside, he climbed the pole. Guess what he found there?

A previous employee had capped off our line. Our repairman brought the cap in to show us and to take back to work... seems another home discontinued service and the technician who climbed the pole disconnected US instead. !! He was amazed in fact!

You could have a loose connection or a squirrel/rat chewed line that is shorting out -- outside your place. They will check for that. UpNorth, there is line damage all the time from those little red squirrels. In the cities, it can sometimes be rats!

I hope you get it fixed finally... I bet he finds something outside!

Hi Mrs. D.

I wish Alan was techno savvy. I am tired of doing it all with this darn computer, modem, cable boxes, phone lines, etc. etc.

Just ONCE, I'd like a man to say "no problem, I'll do it'.

I guess I'm the man in this house (techno speaking I mean)

Anyway, it just went out again (the dsl light on the modem). It will be fine for 15 minutes, steady green, then it starts blinking, and I get "unable to connect", or "can't recognize your IP address",

Then it might come back by itself, or I have to reboot modem (which is 5 days old).

Anyway, just to be sure, I replaced all phone connections into the modem. I thought maybe it was that. NOT THAT!!! lol

So just now I was sending an email, and I lost the connections. Came back again.

Do you think if I unplugged the connection from the main wall outlet, it will re-set itself or something like that.

Verizon kept asking me "Is there another computer connected to this line, do you have wi-fi, blah blah.

I kept saying "listen I have one computer, one modem, no wifi, no router, been having this for 5 years, you replaced the modem, now the dsl light starts blinking when it should be steady green.

That's when they said "We are sending a man out tomorrow afternoon"

I gather he goes up a pole and looks there first (before he comes in).

Oh my goodness, I hate having strangers in my house. I don't trust people.

Thank goodness my husband is home.

I am putting all wires, connections out in plain site so he doesn't have to move anything.

I'm tired.

lol

Melody

When we have to reboot the modem, we disconnect its power source.

Is it windy there?

No, not today, but I've been having this problem for almost 2 weeks.

And two weeks ago WE HAD WIND, oh my goodness.

Melody

uggh - maybe you can suggest he check outside first??? before coming in.
but I suppose they have a certain protocol to follow and most likely they want to check all inside connections first.

wind/rain could have forced water into a worn or loose exterior connection.
I hope the new modem isn't faulty already. but since you had problems with the old too makes me think the cable /connections are at fault.

I was just thinking when I read your post how much I hate having repair men in my house and will go to all costs to not have them come in. One of the times my computer went out I discovered it was the phone jack. My male dog probably used it and I did not know it, and it burned out. yeah, dog's wetting on cords is never a good thing. Hopefully it is something outside like mentioned before. Mine is supposed to be high speed, lol, yep, high speed dial up.

Okay, here is what happened today. I moved everything to the living room. Hooked up the cordless phone and the answering machine and did the splitter thing in the wall jack.

Everything worked just great for 30 minutes. Then the stupid green dsl light started blinking like crazy and no more connection.

So I said 'what if I can't use a cordless phone with the dsl modem? So I took out the cordless phone and put in a landline phone. (I have to have a phone by the computer, I HAVE ALWAYS HAD ONE, and never had a problem)

Well, everything worked fine, Alan used this computer for 4 hours, I sit down, I do an email, the connection is lost and I go "uh oh, I bet the dsl light on the modem is blinking again". I walk way over to the modem, and sure enough, it's blinking.

So how can a modem be fine for 4 hours, everything works fine, and bam, I sit down, I do fine for 5 minutes and then I lose the connection yet again.

So I re-set the modem, it came back on, and now it's working fine again, and I'm doing this post.

If anyone knows what I should next, I'd appreciate it.

I'm calling Verizon tomorrow and all they will do is check my line, pronounce it just fine, and if I ask, they'll probably send the guy out again.

He never found anything wrong, but then again, he never found any outside box that any of my phone wires connect to.

He never went up any pole either. He said "your signal is just fine".

So what happens next? How come after 4 hours, I lose the connection?

Thanks much
Melody