AAARRRRGGGHH!!!

Verizon sent me a new modem. All was well for a few days, and then the DSL light started blinking. That was a new one for me.

I always had a steady green light.

Anyway, this has been going on (problems with connecting) for a while now.

I even replaced all the phone connections. And five minutes ago, I lost the connection yet again, so it's not my phone lines (can't remember what you call the thing that goes from the phone to the wall jack, my mind is so bad right now. lol

The guy is coming out tomorrow afternoon.

So either I will have this fixed or I will bang my head against the wall.

lol

If you don't hear from me for a while, you'll know why.

Melody

Maybe something wrong outside the house?

Last year we suddenly lost our TV cable. We called Comcast and went thru the whole activation thing...still dead as a doornail.

They sent a guy out, very quickly (we were soon to find the reason), and once he determined it was not the set or inside, he climbed the pole. Guess what he found there?

A previous employee had capped off our line. Our repairman brought the cap in to show us and to take back to work... seems another home discontinued service and the technician who climbed the pole disconnected US instead. !! He was amazed in fact!

You could have a loose connection or a squirrel/rat chewed line that is shorting out -- outside your place. They will check for that. UpNorth, there is line damage all the time from those little red squirrels. In the cities, it can sometimes be rats!

I hope you get it fixed finally... I bet he finds something outside!

Hi Mrs. D.

I wish Alan was techno savvy. I am tired of doing it all with this darn computer, modem, cable boxes, phone lines, etc. etc.

Just ONCE, I'd like a man to say "no problem, I'll do it'.

I guess I'm the man in this house (techno speaking I mean)

Anyway, it just went out again (the dsl light on the modem). It will be fine for 15 minutes, steady green, then it starts blinking, and I get "unable to connect", or "can't recognize your IP address",

Then it might come back by itself, or I have to reboot modem (which is 5 days old).

Anyway, just to be sure, I replaced all phone connections into the modem. I thought maybe it was that. NOT THAT!!! lol

So just now I was sending an email, and I lost the connections. Came back again.

Do you think if I unplugged the connection from the main wall outlet, it will re-set itself or something like that.

Verizon kept asking me "Is there another computer connected to this line, do you have wi-fi, blah blah.

I kept saying "listen I have one computer, one modem, no wifi, no router, been having this for 5 years, you replaced the modem, now the dsl light starts blinking when it should be steady green.

That's when they said "We are sending a man out tomorrow afternoon"

I gather he goes up a pole and looks there first (before he comes in).

Oh my goodness, I hate having strangers in my house. I don't trust people.

Thank goodness my husband is home.

I am putting all wires, connections out in plain site so he doesn't have to move anything.

I'm tired.

lol

Melody

When we have to reboot the modem, we disconnect its power source.

Is it windy there?

No, not today, but I've been having this problem for almost 2 weeks.

And two weeks ago WE HAD WIND, oh my goodness.

Melody

uggh - maybe you can suggest he check outside first??? before coming in.
but I suppose they have a certain protocol to follow and most likely they want to check all inside connections first.

wind/rain could have forced water into a worn or loose exterior connection.
I hope the new modem isn't faulty already. but since you had problems with the old too makes me think the cable /connections are at fault.

We have Verizon and the Green light on our DSL Modem is always blinking.

Knock on wood... we haven't had any problems for quite a while.

This stupid thing is driving me crazy.

Oh, I should mention that the telephone dsl line (for 5 years now) was not plugged directly into the modem. I have this really good surge surpressor with two phone jacks and I was told that it would ground everything in case of a lightening strike, so (up until tonight), the dsl phone line had been plugged into the surge suppressor, and I had another phone line coming out of the sure suppressor and THAT ONE was plugged into the modem.

Never changed this. But!!!! the day I got the new modem, I thought it would be okay to just unplug the electrical connection from the back of the old modem, and simply plug it into the back of the new modem.

I blew everything out. Tripped the surge suppressor, all things went dead.

I then unplugged everything, went down into the basement, re-set the circuit breakers, came back upstairs, and re-plugged everything fine.

Worked good for two days, then everything started blinking.

So today (even though I know the man is coming tomorrow), I replaced all telephone lines, and connections, and five minutes ago I looked at the surge suppressor and said "What if it's the surge suppressor that is doing this? (I HAVE NO IDEA) but I said 'what the heck"

So I simply took out the dsl line from the surge suppressor and plugged it into the dsl outlet in my modem.

Took out the other phone line from the surge suppressor and put it in the drawer.

I then turned the modem back on.

Working fine (but then it usually does for 15 minutes).

It's obviously connected correctly right?

I'm going to shoot this thing.

lol

Melody

Your light is always blinking?? See, this is why I get confused. Everyone has told me I should be seeing a steady green light (which is what I have seen for 5 years).

And the guy is not coming in my house first. He initially goes up a pole and checks out the Central Office (which is a little box on top of a pole), and he checks all the lines, and if he doesn't find anything, THEN he comes into my house.

Hate this, but have no choice.

It's hard to be paranoid but I don't like strangers.

Oh well. It is what it is.

Let's just hope this stupid green light doesn't go all nutty on me again.

Melody
P.S. And why did the internet light keep going off and stay red.

Only when I rebooted it (up until today, this was happening), only when I rebooted the modem, then the red internet light went green AND THEN EVERYTHING WAS FINE.

Bloooey!!
lol
Mel

I can't help you much on the modem /blinking lights - ours is in the other room and hidden behind stuff on the shelf , so I can't even see any of the lights.

Of course if it stopped us from getting online then I would dig it out and check everything..

did you see the modem light chart on Verizon website? not sure if you have the Westell or not , but you can find the right one to check it if this isn't yours.
http://www22.verizon.com/residential...sone/88092.htm