I'm a little embarassed to ask these things but desperation wins out. I read current posts re: HP and Firefox, I would like to add 'AAAGGGGHHHH!!!!' I'm a marginally computer literate senior and was given a 3 year old HP Pavillion 6700.
I may be beyond help here, but in order of descending crisis:

Tried to update Intel Storage Manager, computer said it was critical and mentioned the blue screen of death. I think I downloaded it, then it asked where to store the file, I didn't know so it made something up or something. Then it informed me Id need to uninstall old one first and I had no idea how to do that. It wouldn't 'ask me later' and I got frustrated and xed it out thinking it would come back anyhow. No such luck, I have no idea how to retrieve it, I think it can be done?? I did find out how to delete old one but if I CAN find the update don't know how to move it to the right place.
Ditto situation updating HP wireless assistant except I don't know if I even saved that one. I have dial up due to cost but may need wireless to update sometimes and do use it when I have access. It was also 'critical' to update.
It said 2 HP Help and Support for Windows updates were recommended, maybe got one of them in but am not sure.
I don't know how to start over on this or if that is the right way to do it, I assume what I did is taking up space somepalce.

I have Explorer with my internet provider, Firefox, and Google Chrome are also on computer. I liked Firefox but can't update without wiping out my Norton Virus Protection? There are a lot of mad posts listed to Firefox about that and comments that update doesn't work as well. (At least it keeps asking me for permission to continue and I know where it is.... ) I was told to just uninstall it and use Explorer. I know dial up isn't good for videos but I like to watch replays of my sisters race horses and although Firefox doesn't work real well I do get them. Explorer froze up immediately. I tried Chrome, didn't leave it long enough to be sure but it looked like it MIGHT work. I think I tried to exit Chrome without exiting race site first and it froze up. Had to use Task Manager to exit internet provider and restart to unfreeze. Comments?

My sister left all of her stuff on the computer, downloads, files, etc. Knowing what is important to keep is a little confusing and I'm not sure how to do some of that either but maybe can figure that out. My D disk drive thing (?) says 2.43 GB free of 12.8 GB.... looked kinda full to me....?
Does anyone have an idea how much it would cost to have this done? Cost is an issue and would rather do it myself but I don't know if I'm in too deep.

If I don't kill the computer are the cold packs to reduce heat worthwhile?
Thanks for any comments and hope you all got a good laugh, aaaagggghhh!
Zygo