[zygopetalum]

I'm sure most of you are too smart to have started with those weasels in the first place but I thought I would share, if nothing else its funny in a pathetic sort of way.

When I first got them I read online that trying to cancel service was a nightmare. Those posts were older and I had hoped the issue had been resolved. NOPE! I tried to cancel the other day, as usual I got some barely intelligible guy in India who insisted on giving me a 'free month" to be sure my new provider works properly. I tried to say I did not want that as I KNEW better but he was so aggressive it was easier not to fight. I read one post where the woman said the IT person had threatened to kill her. That sounds funny and improbable but I'm inclined to believe it after my experience.

I got a new terms and agreements from them, I HOPE he didnt sign me up on some kind of new contract. From what I have read they offer a free month and then bill you anyhow, or you do get a free month and then they continue billing. I am going to the bank and stopping any payment to them and calling them back. I also read if you don't pay they refuse to cancel the account because it is overdue! It is apparently difficult to make them give you a cancellation number and then they sometimes bill anyhow.

There is an address of the corporate office in the email they sent and you can supposedly send a registered letter to cancel. What a bunch of BS, why should a person have to do that? I think it may be to cover themselves legally so they can squeeze out a little more money but say the person had the option to cancel. I guess threatening the Attorney General and BBB works part of the time. You can't even get the name of the IT person, they are all named 'Mike' or something.

I didn't know an established company could stay in business doing things like that but I guess they can, this looks like it has happened for years.

judi

[rmschaver]

Sounds like an awful expeirence. But a lesson well learned. If it sounds too good to be true...

[skywalker1988]

Before you put out money for online stuff like this, do RESEARCH first. Get all the reviews you can, and that way it will save you time and money.

[zygopetalum]

I did get rid of them, I think they could not keep that up without some legal consequences. I called back near the end of my free month and got a woman who was less aggressive. She did try to get me to keep the service however.

judi

[stagger]

Hello,
After using various dial up isp over a 20 year span including peoplepc I switched to wireless broadband a 2G plan at 25.00 a month. I never realized heaven could be so sweet.

[GladysD]

Glad you were able to get rid of them. Another trick I've learned, is that I keep an old visa g/c handy, with maybe a $1.00 balance on it. If you can't get them to cancel, you can always, you know...change your c/c information

[makethepaingoaway]

I've fixed them all...if they aren't on my calling list, I put them on auto answering machine. They quit calling very quickly

[zygopetalum]

Some people reported that they cancelled their credit cards, closed bank accounts, etc. and then the company sent the account to collection.

I don't think they can do that any more.

judi