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Netvanta 3120

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Old 03-03-2016, 02:33 PM   #1
Dmom3005
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Okay I'm needing ideas or help. I've tried everything we can think of.
But after a power outage last week. I can't get my company phone and
internet part up.

I do have internet just no phone service. Any ideas or help appreciated.

Donna
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Old 03-03-2016, 06:10 PM   #2
kiwi33
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This manual might help you; http://infostructure.net/news/wp-con...tion_Guide.pdf.
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Old 03-04-2016, 12:12 AM   #3
Jo*mar
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Do the lights light up at all on the modem?
Or the outage may have messed up the internal parts..
Was it provided by your carrier or did you buy it?
If carrier , they may replace it.
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Old 03-04-2016, 02:36 AM   #4
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This is just a thought but the problem might be with your splitter (the device which is connected to your RJ11 telephone jack, sending high frequency input to your modem (Net connection) and low frequency input to your PSTN devices (e.g., your landline).

Splitters can fail but they are usually generic so you could borrow a splitter from a friend, plug it in, and see if it works. If it does work your current splitter is probably dead.
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Old 03-04-2016, 11:22 AM   #5
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Thanks Ladies

It was determined today that its the netvanta. And its being replaced.
This is part of my job. So they are working to do this.

Donna
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