[houghchrst]

Okay..........I bought a Magnavox (Phillips) DVD burner/player--VHS player/recorder at the end of 2005. Near the end of 2006 it starts making this whirring/grinding noise when you play something that soon becomes so loud it is too hard to watch any movies. I call them and they say send in and we will fix. Of course I pay shipping and handling. So they fix and send back in a timely manner, about a month, not too bad. Well about 3 months ago this same player gets an attitude and decides that it is only going to work sporadically. Put in a movie and it suddenly shuts off. Unplug it and plug it back in and it works. My 7 yr old figures that out . But alas that only works for so long until kaput. It works not at all . So we buy a $30 little DVD player for the living room last week. (we have a DVD/VHS in both bedrooms, sad I know) So today I am thinking I will finally hook up this DVD player and put the other to the side of the road but decide I am going to email Magnavox a rant. Well no email so I call the 800 number and begin to ask about when it was that I sent it in last and she cant find any record and I tell it is broke now and she says hold on and I will see what I can do. Hunh????!!!!

So she comes on the line and says this is what we will do, you pay us $9 for s&h and we will send you a new one with return shipping labels and everything and you send us the old one back. What..........I was just gonna complain about how disappointed I was and how Magnavox use to be such an upstanding company and all and then stick this piece of junk out beside the road. She says no no no. Never do that. Always call the company, usually they are willing to do something for the customer.

So.........in about 10 business days I will have a brand spanking new DVD player/recorder-----VHS player/recorder.

Thank you Magnavox! Well...okay Phillips.