[mrsD]

Well, I sent off a note to my son, and here is the fix for the problem:

ronically, that is part of the AT&T DSL thing! MotiveSB.exe is part of the diagnostic software for your DSL connection.

However, the reason it is failing is due to the IE update. Mom's right on the dot. Here's how to fix it. Notice it says something about verizon... you'll be looking in something like program files\SBC yahoo dsl or something. I dunno what it's called. SBC's now AT&T so...

You could also do start -> search for PSAPI.DLL and it'll find the one in the windows folder, and the one in the program filees folder. you just need to do the stuff to the one in the program files folder.

Anyways, instructrions below.



:

<QP>
This error message may be due to a program or programs (currently identified
"culprits" include Motive SmartBridge, Hal Screen Reader and Supernova
Reader Magnifier by Dolphin) that ship with an older version of PSAPI.DLL
Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located
in the dynamic link library PSAPI.DLL

To work around this error:

Navigate to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...)
Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
Reboot the system
The program will find the new PSAPI.DLL in the \Windows\System32 directory
and function normally.
</QP>

Source:

Release Notes for Internet Explorer 7:
http://msdn2.microsoft.com/en-us/ie/aa740486.aspx

It appears that the new download of IE 7.0 installs the second file, and
then the previous file gets caught in some loop with it.
People with DSL may have more of an issue with this, but he does not know
for sure. So I am posting this reference. All you do is rename the old file
so the computer stops looking at it. (the contents do not change).

Now I took a lot of flak for even downloading this from my husband. We get auto prompts for new updates, and I didn't know it was IE...I guess he didn't want it at all! So I get yelled at for NOT keeping updates current and I get yelled at for doing them! CAn't win!

adding... my son just called, and said, that the link in the quote above does not give "fixes"...only general info
on IE 7.0. And he also says that the new IE 7.0 is important, even if you don't use it...it has data on it for XP in general as well.
So he suggests people get it anyway, even if using Firefox like we do. That is just his opinion.

[Jomar]

thanks for that info - it's good to know it.

[mrsD]

from the other thread.

Things on computers just drive me nuts. I don't have the mind for it I guess.

We are thinking that the update did something...the new file. Then the computer went on some automatic function during the night (son set it do that so we wouldn't miss updates, which he says are critical etc), and then the
system tried to reboot itself, and hit the DLL snag. The router software installs the same .DLL file so everything might have crashed, since there were two of
them.

Anyway, a cat could have done it in the night too...stranger things have happened, believe me! I don't always push in the keyboard tray at night.

Or construction did it... our phone may have gone off at night, service interupted, since workers are remaking a road 1 block from us into a 4 lane boulevard, and digging 24/7 (yes, all night long with big spotlights ) to get the busy road done
quickly as it is in the heart of my town. There is alot of ground shaking as a result when those metal forms are moved. The first part is rebuilding the bridge that the river goes under..that is almost done. With our windows closed with the cold, we don't hear much, but those on the corner are in the MIDDLE of it and it must be AWFUL for them.

However, my son thinks many people may have IE 7.0 problems if router software is on the computer.

One good thing we noticed right away, was that the Purina widget we newly put up, does not show the weather if the DSL is down. It stays connected.
So it acts like a on/off light to tell us.