You're very welcome, Gina.

Let me know when you've cleaned your files, and then maybe try to access the links with your verizon browser? It's a place to start.

KD

The temp internet files are gone and I'm getting ready to switch browsers
(hope it works). Something I forgot: where is the add/remove programs
button? I haven't had this PC that long and there are still some things I
don't know how to find.

Let me know what happens there...

The add/remove is in your control panel. Click the start button and you should be able to access the control panel from there. I wouldn't remove anything that I was sure should be there, but more do a search on things to suspect to find out what they might be. We might not need to do that yet, though

What system are you running (i.e. windows XP)?

KD

Oh, that gives me a really clear picture...

I think I can do that...

I have a hard time doing lots of different things, if I just do one thing, then I feel much more comfortable because I don't get the unsettling confused feeling.

Meaning that right now I better try to paint two shelves.

I can't get the whole thing in mind at once, the idea of what I have to do to get ready and then actually paint, so it makes me nervous... so I feel like I don't want to do it, when really I do....



Thanks for the help. It will make it much easier to do!!!!!

Okay, I've got the add/remove programs screen up and it looks like all
the programs on it are supposed to be there:

programs that came with the computer

a couple that I know I downloaded

programs that are connected to our ISP

Windows 2000 Hotfix (I'm assuming they're updates to XP?)

What's next?

were you able to access the websites I listed thru the verizon browser?

KD

I clicked on the first link, since you said to do them in that order and
got a "this page cannot be displayed" message. I'm not sure if the
problem is with the site or the Verizon browser.

Ugh. OK. Hmmm.

Have you ran your virus scan on the computer to check for any viruses?

But first, did you "ctrl, alt, del" to see what the task manager shows might be running?

KD

Error when accessing sites: Server busy ... the other program is busy ... choose 'Switch To' to activate
Issue

When attempting to create a new site or edit an existing site, Dreamweaver fails with the following error:

Server Busy

This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem.

buttons: [Switch To...] [Retry] [Cancel] (grayed out)

Note: This TechNote only applies to Windows XP Pro and Windows 2000 Pro users who have Microsoft Internet Information Services (IIS) installed.
Reason

When sites are defined or edited, Dreamweaver checks to see if a local web server is available. If the local web server is not properly configured, Dreamweaver can fail with this error.

ZoneAlarm or similar applications can contribute to this issue. If the web server or any of its dependent services attempt to start before ZoneAlarm when booting the workstation, the web server may not run properly.

To determine if the local web server configuration is causing the issue, view the Services manager:

1. Choose Start button > Settings > Control Panel > Administrative Tools > Services (Windows XP and 2000) to open the Services manager.
2. Locate the World Wide Web Publishing Service (usually at the bottom of the list) and view the Status category of the service.

The status for the service should be "Started". If you find that the status for the World Wide Web Publishing Service is "Starting", this may indicate that the service has not fully initialized. (Ref. 60060)

Solution

Restart the World Wide Web Publishing Service and all of its dependent components. The service can be restarted through the Services manager:

1. Open the Services manager and locate and select the World Wide Web Publishing Service.
2. To restart the service choose Action > Restart, or right click the service and choose Restart.

Should the Service Manager produce an error or the service fails to restart, manually invoke the iisreset.exe:

1. Choose Start button > Run.
2. Type cmd in the Open field to open the command line interface.
3. Navigate to the WINNT\System32 folder by typing "cd winnt\system32" at the C:\> prompt. The System32 folder can be located on the system root drive (usually C.
4. Type "iisreset" (no quotes) and press the enter key to restart the service.

Additional Information

For additional information about this issue, please see Problems with ZoneAlarm and IIS on the IISFAQ.com site.

If the suggestions in this TechNote do not solve the problem, then refer to the following TechNotes:

* Dreamweaver crashes when performing a task related to site definitions (TechNote 5989f7f4)
* Troubleshooting Dreamweaver for Windows (TechNote tn_15481)

Last updated: 2005-5-26
Easy Link this TechNote

http://www.adobe.com/go/tn_16485

Easy Links give you a simpler URL to reference in emails, as bookmarks… anywhere.

Also,

Is the computer still under warranty? They might be able to pinpoint exactly what's going on and walk you right through it quickly...

If it's not, we'll do what we can do.

KD