Last Month for the first time ever I looked up my meds and each night took out exactly the amount needed for the next day and I new my med count was right.....well towards the end of the month I saw I was gonna be short 3 Kadian..my Valium and percocet were right on the money so since I have used CVS for year and never complained.......I thought (I could go in and talk to pharmacist and explain situation and the laughed in my faced and said they Never make mistakes....always had a double count....so I told them they just lost a **** of a customer and was switching to Walgreen s, and she just laughed again....rude as can be!
Well yesterday it was time to fill my percocet and I was on auto pilot and dropped it off at cvs before thinking...(had a very bad weekend, fall, babysitting two girls 8-9 so I was fried) and I picked them up went home and promply counted them (supposed to be 75) and guess how many was in the never make mistakes cvs??? 78 was how many!!!! How do you recommend I do with this info?? What do you think we can do?? Count with them???
Thanks in advance!!

that is really sad they treated you that way. not right at all.

we had a problem with dad's pd meds a few times. ( not at cvs ) the pharmacist was awesome. he admitted that they are human and that errors can and do happen. but he did say that on some meds his hands are tied if an error is made the customer has left with the rx. ( pain meds especially)

i would hate to think that you have to stand there and count the pills, but maybe if it was done once, they would wise up.

funny how they gave you 3 extra...when they shorted you that many before. woner if they were worried about an audit.

Yeah but they shorted me 3 long acting 100mg morhine and gave me 3 10mg percocet!!!

dang junie. i didn't catch that part. what about contacitn their head courters or the store manager? they might be having a problem with not just your rx's.

I think you should complain, if for no other reason than that it might make a difference for someone else down the line.

I was shorted once on one of my meds, but since I didn't catch the mistake until a few days later, I never bothered to complain. I just took less than I was supposed to for a few days to make up the difference. Ever since then I've felt bad that I never said anything to the pharmacist about it.

It's so easy to get yourself labeled when you complain about your narcotics, even when you're in the right. One time my doc accidentally prescribed me a twenty-five day supply intead of the usual thirty. He wrote out a hundred, and I was taking them four times a day. When I showed up back at the office twenty-five days later, I was given a lecture on narcotic addiction, along with a hefty amount of paperwork. It took a lot of work to get that corrected in my file.

I have decided to take my new script and old one and raise hell since I was the one that suffered taking one Kadian a day rather then two and maybe get that rude witch in trouble if possible!

I have been taking perocet 10 for 3 years now and am on 84 every 3 weeks well i went up to my local walgreens which i never gotten my pain meds filled at that one before but i have filled my other meds there and never had a problem, i really have not ever had a problem filling my meds where i usually get them filled well i went there picked them up came home open up the stabled bag and open the bottle to get my daily meds fixed on (YOU KNOW THEM BOXES BY THE WEEK) any way the bottle seemed that there was not 84 in them so i counted and counted and guess what i counted again and i only counted 60 yeah i got shorted 24 that to me is a week of freaking alot of pain,,,i called up to the pharmacy knowing that i felt damn if i do damn if i don't cause you know how people get treating anyway,,cause no one knows what kind of hell is my pain,,she only took 30 seconds came back on phone and said well our inventory is right, well something is wrong cause now i am short 24 and someone there either has them or something is wrong. She said i can not do anything about it,oh my god i felt like a total crazed woman you feel likeif you make a big deal then you look like a seeker but i am not a seeker i am a comsumer in pain and now very upset. How do you even win this battle yes i know never go there again but there is still the fact that someone there either pocketed them or yes inverntory wrong, i called to talk to the manager like my husband said to he said you are in the right and i know i am but you all know how it feels really..they said there was no manager on duty, what do i do now,,,REALLY WHAT DO YOU THINK I SHOULD DO, you can not fight the pharmacy THEY ARE RIGHT,,,so any suggestions?

I sEE ITS BEEN A LONG TIME SINCE YOU POSTED THIS BUT THAT IS WHY I DO NOT GO TO wALLGREENS OR cvs. I use smaller pharms because they know me personally. Ive been told "oh we DO NOT CARRY this drug, with a smirk on her face, but while shopping I talked to another lady shopping there and she was filling the same drug! actually this was at winn dixie but wallgreens does treat me badly

Yes, I had a mom and pop pharmacy if my prescription was over 60 pills, many times they would give me like 37 pills or 42 pills. it got to the point that every time I had a prescription for over 60 pills I would get shorted my pills. My husband starting counting my pills and if I was short he would call the pharmacy and take my prescription over there and they would give us the pills that they shorted me on. This also happened to my friend who used the same pharmacy. Finally her and I both switched to Walgreens and I have never had a problem with my prescriptions being under counted.

Kate

I am surprised that there are not more complaints. My son takes Allegra (fexofenadine HCL) and has 30 day prescriptions for twice a day. The prescription is clearly labeled for Quantity of 60. I thought the first time this happened that instead of looking at Quantity, the pharmacist must have looked at dosage and overlooked "twice a day".

When I drove to pick-up my son's prescription, the pharmacist reponded
with a now familiar, and inflamatory phrase, "refill too early"! I have become accustomed to difference in depth of 30 and 60 pills in prescription bottles
of similar circumference so that i do not have to double count, but did not realize this until getting home last time. I was infuriated when pharmacist explained my two options:
1) wait 2 days to have prescription filled
2) pay full price (a difference of only $20), wait for Pharmacy manager
to come in (also on Tuesday) to count remaining pills in pharmacy
to determine a shortage and my $20 would be refunded at that time.

My son has asthma, and this is middle of allergy season for him
(he is allergic to tree pollen). I also had no reason to believe that
pharmacy manager would count pills and rule in my favor.
This is second time this has happened in a year.

I do not know what controls are in-place, and what i could do to keep
from happening again. I suppose i could always request a double count,
but pharmacist refered to light-gun. Can they not go back and determine precisely how many pills they counted for last prescription
(whether 30 or 60)?

What controls are in place to prevent pharmacists from counting 30
and charging patients or insurance company for 60?

I find myself in position of proving my innocence and understand that i could
have dropped the pills, sold them, or could even be hoarding them.

Is there any other recourse, but for me to always request recount,
which 80% of time will make me appear to be just being difficult?

Insurance company has allowed us to request "Medical-Loss Override",
and may now be suspicious that shortages could be deliberate. They may
investigate. I just wish that existing controls would prevent from ever happening. It seems that great expense and effort is wasted on controls
that are currently ineffective ;-/

But thank you for providing this forum. Understanding goes a long way
to relieving frustration. I have already added to favorites ;-)