NeuroTalk Support Groups - Discrimination at the local Burger King restaurant

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- Multiple Sclerosis (https://www.neurotalk.org/multiple-sclerosis/)

- - Discrimination at the local Burger King restaurant (https://www.neurotalk.org/multiple-sclerosis/48397-discrimination-local-burger-king-restaurant.html)

Quote:

Originally Posted by AfterMyNap (Post 306929)

Well, now that I've seen it and the little video, it does look more like a toy than a PMV. Bent, can you take into the stores the way the guy in the video did? I'd be pretty surprised if I saw one indoors, disabled or not.

My scooter can do all that and go indoors, and I have the added advantage of not tipping over with it. My little one only does 5 MPH on flat surfaces, but it's adequate (and extra fun in a crowded mall).:D

To date, I have not taken my scooter into any store and probably never will.
Your scooter only goes 5mph and can't tip over? Where's the fun in that?:)
Mine does 20mph in TURBO mode. I would NEVER own a scooter that doesn't have TURBO mode. :D:rolleyes:
WATCH OUT, COMING THROUGH!!:eek:

Quote:

Originally Posted by lady_express_44

BK doesn't seem to agree with that philosophy.

If I were the server, or the manager, I would have taken it out too . . . but my response was directed at the "bigger picture" of their POLICY, and whether "discrimination" is occurring

This is my take on the incident as well. I will not pursue this matter as a 'discrimination' infraction and have moved on.

thanks to all who have responded.

Quote:

Originally Posted by lady_express_44 (Post 306923)

BK doesn't seem to agree with that philosophy. :rolleyes:

If I were the server, or the manager, I would have taken it out too . . . but my response was directed at the "bigger picture" of their POLICY, and whether "discrimination" is occurring.

Cherie

I understand :)

My initial reaction was that there is an opportunity for training at this particular site and that this store missed the boat. I have no doubt that if it is reported the General Manager and crew will have some sensitivity training (More likely if its a Corporate Store, and not a Franchise).

See how one store can make it bad for the whole chain? The reaction is to not go to ANY BK...not just the offending BK. When Jack in the Box had the E-Coli scare about 20 years ago in the Northwest, Every JIB was hit with a huge loss in sales. My store was in Phoenix, no tainted meat for miles, and my sales dropped 80% overnight. It took years for the company to recover from this unfortunate event.

I do think that this was all about safety and not discrimmination. The appearance that this was discrimmination, however, is what matters in the end. Unfortunately, the customer will likely only see a coupon for a free meal, but the bad taste is left and they've lost a customer. (FTR: I don't like BK anyway. I never choose them)

we have a very good friend who owns a mcdonalds franchise.

i emailed him about this topic.

he said that the industry is looking into this policy. more so as "street scooters" become more popular. high gas prices.

it is an issue that they don't always trip the sensors, so the order can't be taken.

walk ups are a saftey issue. not just for staff, but the person may not be seen by a car/truck coming from behind. same with scooters.

as a business owner myself, i can say that scooters that also travel on the street have caused us lots of damage to our floors. :o big rocks can get stuck in the treads.

Quote:

Originally Posted by Bentnub (Post 306474)

OK first of all I’m a guy. This site doesn’t discriminate against people with male genitalia? :rolleyes::D
And yes, I was very mad when they refused to serve me.
The last time that I patronized a BK was 6-7 months ago. I don’t make it a habit of eating at fast food restaurants.
I can't post a picture or link to my 'ride'. (This site won't allow me to insert a link because I'm a new member with less then 10 posts)
I leave mine, fully assembled with the seat attachment mounted. I wouldn’t be able to dismantle and re-assemble due to my MS.
It’s not licensed for the road. I ride mine, either on the side walk or in the bike lanes.
The sitting position and rider height is comparable to some licensed road vehicles like the smaller, internal combustion engine powered motor scooters from Vespa etc.
The incident occurred last evening about 6:50pm and I have not contacted anyone, other then family members and obviously posting it here, on NeuroTalk.
I enjoy my privacy and anonymity and am not one to promote myself by publicly airing ‘my’ problems by seeking out the local media. I would do so, only if I thought that there would be a quantifiable positive effect in helping others.

First - Welcome!

Second, sure, guys are welcome too, we just get so many women we tend to just figure... sorry.

:o

And you do not have to defend your appetite for fast food.

;)

I think you did the best thing possible given the situation - you tried to get cooperation from BK. Failing that, you were adult about it and got service at another establishment. Then you told your story to others who might benefit from your experience.

You done good and you should feel good about that.

:cool:

It may have, in BK's opinion, started as a safety issue. But it did turn into a discrimination issue when you alerted them to your need to be served from outside - on a motor vehicle in the drive thru lane, instead of limping unsafely, unsteadily inside.

BK could have easily met your needs and refused.

It was by far less safe to have you sit and wait in that drive thru lane fighting about this than it would have been just to take yout order.