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-   -   New Experience...AUTOMATION (https://www.neurotalk.org/peripheral-neuropathy/21212-experience-automation.html)

MelodyL 06-07-2007 03:27 PM

Bob,

You are referring to a completely different situation.

What I was referring to is when I make a call to them, not when someone calls my house. I use the "operator" thing when I am trying to reach a live person.

Now I have had gazillions calls to my home from "John, from the Lending Mortgage, or John, from the Mortgage Network." I listen, then it says "press one to speak to a live operator"

So I press one, a live person comes on and I say "If someone from your company calls me one more time, I'm going to sue". "I don't have a mortgage". They always apololgize and connect me to someone who tells me "your number has been removed".

Want to know how many times "my number has been removed???"

I've counted. 15 so far.


No more. I just hang up when I hear "Hello, this is John from the Lending blah blah blah!!!!"

Silver Swan 06-07-2007 05:39 PM

The Don't Call list
 
Hi Mel:

Don't you have your phone number on the national Don't Call list? Mine is on there and also on our state Don't Call list.

In MN, only charities and political parties can call when you are on the list. I don't know how it is in New York where you are. Sometimes a sales call will slip through anyway and I usually just hang up. I am not a rude person, but....enough is enough.

Shirley H.

cyclelops 06-07-2007 06:16 PM

This is going to sound awful, but whenever I encounter an automated system and I have the option of going to 'purchased additional services" or 'billing' or anything that might make the company money...I push that prompt or say their little secret words....then I usually get a human...sometimes I can't understand them tho...it is probably me.

rose 06-07-2007 08:57 PM

That my trick too. :) Some times there is just no other way. If going to "Sales" doesn't work, and it hasn't worked to pretend not to have a touch-tone phone, you're sunk.

rose

Brian 06-07-2007 08:59 PM

Quote:

Originally Posted by nide44 (Post 110058)
I've pressed 11111, 0000, 33333.....nothing works. Its always a call at dinnertime, too. Aside from that, the message repeats itself and you can't hang up. I've tried, waited 15-20 secs and picked up the phone..the danged message is still going on, and on, and on.....!!!
Aside from that, my messages say my name and date & time and ........with 'your health provider'!
Not even the name of my doc. It just says 'with your health provider at Johns Hopkins medicine' (there must be 2 dozen locations, at least, in Balto.) I have about 4 or 5 docs in the system.
(PCP, neuro, dermatology, orthopedic surgeon, PT/OT, etc)
Its a good thing I keep multiple calendars at work & home. I would forget which doc on which date and at which location.

Yeah Bob, its only hear say got no idea whether it works here or not,i only think of it after i have gone through the grueling process of being mucked around for far to much longer than it should be, but if you ring 000 over here you will get answered very quickly as its our emergency number for Police, Ambulance or Fire brigade.

MelodyL 06-07-2007 09:24 PM

I am absolutely on the National No Call List.

Doesn't make a hoot of difference does it??

Oh, John just called again, with his little robot voice, saying "Hello, this is John from the Mortgage Network".

If I ever meet John, he better watch out!!!!!!

lol

Melody

daniella 06-08-2007 04:38 AM

I think most apts should have a reminder call especially the ones set a few months previous. I do feel these docs make so much money to hire a 10 dollar an hour secretary would not be to hard. What bothers me more is that the docs hire people who have no idea what there doing. Its like I asked what an ssep was and no one could tell me at the office. Or when the staff says ignorant comments and I have heard it all. There are many wonderful docs and staff which help so much. It really lifts my spirits with a nice nurse or makes me feel more reassured with a staff who knows what there talking about but the ones who don't really stick out.

MelodyL 06-08-2007 12:39 PM

Daniella:

You think Doctor's offices hire people who don't know anything??

When Alan was in the hospital getting his first 5 rounds of IVIG, I casually walked over to the nurses station and there was a doctor sitting there. (he was a doctor, I checked).

I wanted some info on the IVIG process, as this was his first infusion.

So I asked the doctor "can I ask you some questions about IVIG and gammaglobulin???" His reponse "what's IVIG"????

oh brother!!!!


Melody


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